MADE ESPECIALLY FOR YOU

Made-to-Order Policy

D&C family, we know the excitement of finding a diamond art painting you cannot wait to start. We also understand that waiting can be hard, especially when you have already made room for your next creative escape. We want you to know what to expect before you order. 💛

Your current production estimate

Our current estimated production time is 2 to 6 weeks from the date you place your order, before shipping. Each diamond art painting kit is made after you order, rather than kept ready to ship. This time is for preparing your kit, not completing the diamond placement for you.

Production and shipping are separate

Once your kit is ready, it can ship to you. Shipping time is additional to the 2 to 6 week production estimate. Any shipping speed shown at checkout applies to shipping only and does not shorten production time.

This is an estimate, not a guaranteed ship or delivery date. Production may take longer than expected. We understand that a longer wait can be disappointing, and you are welcome to reach out for help understanding where your order stands.

We are here while you wait

If you have questions, need an update, or your order has passed the estimated production window without a shipping update, please email our support team with your order number. You do not have to wait until the estimate has passed to ask for help. Tracking information will be shared when available.

Planning for a special date?

If your painting is for a birthday, gift, or another meaningful occasion, please contact us before ordering. We can discuss the current estimate with you so you can decide whether it fits your plans. Placing an order does not guarantee arrival by a particular date.

Before checkout

We ask you to acknowledge that your kit is made to order, the current estimated production time is 2 to 6 weeks, and shipping time is additional.

Thank you for trusting us with your next creation. Your time, your support, and your excitement matter to us. We are grateful you chose to be part of the D&C family.

Updated October 15, 2026